Subscription, Pricing Plans & Treatment Course – Terms & Conditions

All subscriptions, Skin Clubs and treatment courses at Emma Lee Skin & Aesthetics are designed to support long-term skin health through structured, planned treatments. By purchasing a course, subscription or Skin Club, you agree to the terms outlined below.

All treatments are subject to consultation and suitability. Emma Lee reserves the right to amend or delay treatment plans if clinically required.

A course of three initial NeoGen treatments is recommended for best results.

When booking a course of 3:

• A 10% saving is applied to the course price

• Complimentary skincare is provided on your first visit

• The course is payable as a one-off payment

Course options include:

• Face, Eyes & Lips – £1,606.50

• Face, Neck, Eyes & Lips – £2,416.50

• Face, Neck & Décolletage with Eyes & Lips – £3,226.50

Courses are non-transferable and non-refundable once commenced.

The Shirley Ballas Programme is an optional low-energy NeoGen programme consisting of:

• Six low-energy NeoGen treatments per year

• 15% saving on programme treatments

• 10% off skincare purchases

Monthly cost: £253 per month

This programme is designed for gentle, ongoing skin maintenance and long-term skin health.

Once an initial course of 3 NeoGen treatments has been completed, maintenance treatments are recommended every 3 months.

Maintenance subscriptions include:

• 4 NeoGen Face – £198 per month

• 4 NeoGen Face & Neck – £298 per month

• 4 NeoGen Face, Neck & Décolletage – £398 per month

All NeoGen subscriptions include:

• Two complimentary skin analyses per year

• Two complimentary facials per year (client choice)

• 10% off skincare purchases

Skin Club memberships can be joined at any time.

137 Skin Club – £137 per month

Includes:

• Complimentary in-depth skin analysis twice per year

• Free NeoGen Express treatment on first visit

• Long-term personalised treatment plan

• Priority booking and ongoing professional guidance

• Skin Club communications and early access to new treatments

• 5% off skincare

275 Skin Club – £275 per month

Includes all of the above plus:

• 10% off skincare

• Access to one treatment per month (or the option to save up to 4 months maximum)

Skin Club credit may be used towards:

• Anti-wrinkle (toxin) treatments (up to £275, 3-monthly only)

• Profhilo and skin boosters

• Polynucleotides

• Facials (TXA Peel, Microneedling, Hydropeptide Glass Facial, Neo Facial)

• Dermal fillers

• NeoGen treatments (additional costs may apply)

Skin Club credit cannot be used for skincare purchases.

• Loyalty stamps apply to treatments only

• £200 spent = 1 stamp

• 5 stamps = skincare product up to £100 (subject to monthly availability)

• Skincare is excluded as it is already discounted for members

• Appointments can be booked online or in clinic

• Deposits paid online are credited to your account on the day

• Missed appointments or late cancellations may incur a £25 charge

• Adequate notice and rescheduling options are provided to avoid charges

Your first appointment includes:

• A one-hour consultation and in-depth skin analysis

• Your first NeoGen treatment

• A personalised 12-month skin plan

Appointments may be rescheduled if needed.

Clients must follow all pre- and post-treatment guidance provided. This includes:

• Pausing active skincare prior to NeoGen

• Hydration and appropriate aftercare

• Allowing for potential redness post-treatment

Aftercare kits are provided following NeoGen treatments.

• Subscriptions and courses are non-transferable

• Pricing, treatments and inclusions may be updated with notice

• Clinical judgment always takes priority over planned treatments